Consulting and Training - Hidrea

Consulenza & Formazione

Consulting
complete and tailored support

Well begun is half done.
Our consulting approach is inspired by this popular saying.

At a time when time itself is precious, it is important to minimize mistakes or unsuitable choices that would force our customers to work inefficiently or adapt to inadequate solutions. Instead, our goal is to become true partners to our customers, building a relationship of trust that allows us to understand their needs thoroughly and tailor the solution like a bespoke suit.

At Hidrea, we strongly believe in the continuous training of our staff, not only to remain up to date from a technical and production perspective, but also regarding customer-related matters that affect the service provided by our equipment.
Our goal is to install our devices in the best possible way and ensure they can then be used to their full potential.

Sales

We start from the premise that preparing a quotation is the final step.

Analyzing the context is extremely important; in fact, it is necessary to carefully assess:

  • type of thermal waters;
  • characteristics of the spaces intended for thermal spa equipment;
  • current condition of the existing systems (thermal water, drinking water, steam, compressed air, drainage and LAN);
  • IT system;
  • standards applicable to the context (equipment, systems and IT system);
  • the customer's target market and relationships within the thermal spa sector.

Once this crucial information has been gathered, a discussion with the customer begins, leading to a shared thermal spa solution.

The discussion may involve reviewing a rendering of the proposed solution, focusing on its impact on all the aspects mentioned.

Visits to existing installations allow us to transfer practical know-how to new prospects.
By demonstrating our professionalism in the field, we encourage customers to pursue the project with greater determination and confidence.

Technical support

Here too, the same assessments made for sales are required.
Maintaining equipment, including equipment not manufactured by us, requires the same level of contextual knowledge, if not more.

Our decades of experience in after-sales support, developed across different contexts, enable us to recommend the most suitable contractual arrangement to our customers:

  • preventive and corrective maintenance;
  • electrical safety testing and functional checks;
  • comprehensive Full Risk maintenance;
  • spare parts supply and telephone support;
  • remote assistance.

Technical support relies on trusted technicians, and losing that trust is a point of no return. This is why Hidrea consultants assess each customer's concerns and, above all, understand what they need to feel secure before proposing the most suitable contract. Customers recognize our proactive attitude, availability and professionalism and consequently place their trust in us.

Training

On-site training and operational support

Hidrea supports facility staff through on-site training and telephone support.
The goal is to encourage correct, safe and effective use of the equipment, with practical guidance linked to the real operating context.

Training may cover the daily use of devices, safety procedures, routine maintenance activities and correct sanitization methods.
When necessary, Hidrea also provides telephone support for clarifications, checks and initial operational guidance.

In-depth courses

In-depth courses may address specific topics, including:

  • impact of laws and regulations on the production of thermal spa medical devices;
  • safe and appropriate use of devices for thermal balneotherapy;
  • safety and maintenance of thermal spa medical devices;
  • sanitization of thermal devices, methods and qualifications.

Transferring skills to operating and maintenance staff allows the facility to identify anomalies more quickly, manage daily activities better and communicate more effectively with technical support.